WaxWorks Manufacturing uses Deskhero's structured data lists and custom email domains to manage its customer interactions. The platform's AI capabilities analyze customer interactions to provide personalized support and product recommendations, improving customer satisfaction and loyalty.
The company also uses Deskhero's kanban board and user groups to manage its customer support teams. The AI capabilities help in assigning tickets to the appropriate teams based on their expertise, ensuring efficient resolution of customer queries.
Deskhero's AI also enhances WaxWorks' knowledge base by analyzing uploaded files and scraped website data to generate relevant articles. This helps the company's customers and employees gain a better understanding of its products, improving customer satisfaction and employee productivity.
Moreover, WaxWorks uses Deskhero's comprehensive search bar and REST API to integrate the platform with its CRM and ERP systems. This allows the company to leverage its existing customer and product data to provide personalized support and drive customer engagement.
Overall, Deskhero's advanced AI capabilities have enabled WaxWorks Manufacturing to enhance its customer experience, improve product knowledge, and drive customer engagement.
How does Deskhero's AI provide personalized support?
Deskhero's AI analyzes customer interactions to understand their preferences and needs. It then uses this information to provide personalized support and product recommendations.
How does Deskhero's AI improve product knowledge?
The AI analyzes uploaded files and scraped website data to generate relevant articles for the knowledge base. These articles help customers and employees gain a better understanding of the company's products.
Can Deskhero be integrated with CRM and ERP systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to be integrated with CRM and ERP systems. This enables companies to leverage their existing customer and product data to provide personalized support and drive customer engagement.
* This article provides an example of how a fictive company in the Manufacture of Greases and Waxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
