LubriCo Solutions uses Deskhero's ticket management system and AI capabilities to automate its customer support processes. The AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries, reducing the need for manual intervention and improving response times.
The company also uses Deskhero's custom fields and user groups to categorize and assign tickets to the appropriate teams. The AI capabilities optimize resource allocation by ensuring that each query is handled by the most qualified personnel, improving the efficiency of the support process.
Deskhero's AI also enhances LubriCo's knowledge base by analyzing uploaded files and scraped website data to generate relevant articles. This automates the process of maintaining the knowledge base, reducing the time and effort required.
Furthermore, LubriCo uses Deskhero's comprehensive search bar and REST API to integrate the platform with its existing systems. This allows the company to leverage its existing data and resources to further improve its operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled LubriCo Solutions to automate its customer support processes, enhance its knowledge base, and optimize resource allocation, significantly improving its operational efficiency.
How does Deskhero's AI automate customer support processes?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This reduces the need for manual intervention and improves response times.
How does Deskhero's AI optimize resource allocation?
Deskhero's AI analyzes the nature of customer queries and assigns them to the most qualified personnel. This ensures efficient resource allocation and improves the efficiency of the support process.
How does Deskhero's AI enhance the knowledge base?
The AI analyzes uploaded files and scraped website data to generate relevant articles for the knowledge base. This automates the process of maintaining the knowledge base, reducing the time and effort required.
* This article provides an example of how a fictive company in the Manufacture of Greases and Waxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
