RugCrafters Inc. receives numerous customer inquiries daily about their products, manufacturing process, and delivery details. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to streamline this process by leveraging the platform's ticket management feature. The AI capabilities of Deskhero help in sorting and prioritizing the tickets, ensuring timely responses.
The company also utilizes Deskhero's knowledge base feature, where they upload all their product manuals, policies, and other relevant documents. The advanced AI capabilities of Deskhero generate articles from these uploaded files, creating a comprehensive knowledge base. This allows customers to find answers to their queries instantly, reducing the number of tickets raised.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This helps in providing more relevant and accurate results to the customers' queries. The AI also suggests replies based on the content found, further speeding up the response time.
By integrating Deskhero's REST API, RugCrafters Inc. was able to seamlessly connect the platform with their existing systems. This allowed for a smoother transition and ensured that no data was lost during the process.
Overall, Deskhero's advanced AI capabilities have significantly improved RugCrafters Inc.'s customer support services. It has not only reduced the workload on their support staff but also enhanced customer satisfaction by providing quicker and more accurate responses.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI helps in sorting and prioritizing the customer inquiries received in the form of tickets. It also suggests replies based on the content found from previous tickets and knowledge base articles, speeding up the response time.
How is the knowledge base created in Deskhero?
The knowledge base in Deskhero is created by uploading relevant documents like product manuals, policies, etc. The platform's AI capabilities generate articles from these uploaded files, creating a comprehensive knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This provides more relevant and accurate results to the customers' queries.
* This article provides an example of how a fictive company in the Manufacture of hand-knotted carpets and rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
