RugWeavers Co. receives a multitude of customer inquiries daily about their products and services. Handling these inquiries manually was cumbersome and often led to delayed responses. With Deskhero, they were able to automate this process, ensuring quicker and more accurate responses.
The company uses Deskhero's ticket management feature to handle customer inquiries effectively. The platform's AI capabilities help in sorting and prioritizing these tickets, reducing the workload on their support staff.
RugWeavers Co. also leverages Deskhero's knowledge base feature to provide instant answers to common customer queries. They upload their product manuals, policies, and other related documents, and Deskhero's AI generates articles from these files. This not only reduces the number of tickets raised but also improves the response time.
Furthermore, the company uses Deskhero's advanced AI to enhance their search results. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate results. It also suggests replies based on this content, further speeding up the response time.
By implementing Deskhero, RugWeavers Co. has significantly streamlined their customer support services. The platform's advanced AI capabilities have not only reduced the workload on their support staff but also enhanced customer satisfaction by providing quicker and more accurate responses.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI helps in handling customer inquiries by sorting and prioritizing the tickets. It also suggests replies based on the content found from previous tickets and knowledge base articles, ensuring quicker and more accurate responses.
How does the knowledge base in Deskhero improve the response time?
The knowledge base in Deskhero provides instant answers to common customer queries. This reduces the need for customers to raise tickets for these queries, thereby improving the response time.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This provides more relevant and accurate results to the customers' queries.
* This article provides an example of how a fictive company in the Manufacture of hand-knotted carpets and rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
