SteelCraft Tools has a vast product range and a diverse customer base. The company receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. Managing these queries was becoming increasingly challenging with their traditional helpdesk system.
To address this challenge, SteelCraft Tools implemented Deskhero, leveraging its advanced AI capabilities to manage and respond to customer queries more efficiently. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files to generate suggested replies.
The AI's ability to scrape data from the company's website also proved beneficial in providing real-time information to customers. This feature, combined with the comprehensive search bar, significantly improved the speed and accuracy of responses to customer queries.
Furthermore, Deskhero's REST API allowed SteelCraft Tools to integrate the platform seamlessly with their existing systems, ensuring a smooth transition for the customer support team.
Overall, Deskhero's AI capabilities have enabled SteelCraft Tools to provide faster, more accurate customer support, improving customer satisfaction and freeing up the support team to focus on more complex issues.
How does Deskhero's AI enhance the speed and accuracy of customer support responses?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It generates suggested replies based on this analysis, improving the speed and accuracy of responses.
How does Deskhero's website scraping feature benefit customer support?
Deskhero's AI can scrape data from the company's website to provide real-time information to customers. This enhances the relevance and timeliness of the support provided.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth transition for the customer support team.
* This article provides an example of how a fictive company in the Manufacture of handtools for the metalworking industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
