IronEdge Manufacturing had a wealth of knowledge spread across various sources - manuals, policies, presentations, and more. However, accessing and utilizing this knowledge was a challenge, leading to inefficiencies in customer support.
With Deskhero, IronEdge Manufacturing could centralize their knowledge base. The AI capabilities of Deskhero analyze and categorize data from various sources, including word, powerpoint, pdf files, and even scraped website data.
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies, making it easier for the support team to find the right information quickly. This has significantly reduced response times and improved the accuracy of responses.
The comprehensive search bar further enhances the ease of finding relevant information, while the custom fields and structured data lists make data management more efficient.
Overall, Deskhero's AI capabilities have transformed knowledge management at IronEdge Manufacturing, leading to improved customer support efficiency and satisfaction.
How does Deskhero's AI improve knowledge sharing?
Deskhero's AI analyzes and categorizes data from various sources, including uploaded files and scraped website data. It uses OpenAI Embeddings to find relevant content and generate suggested replies, making it easier to find and share the right information.
How does Deskhero improve response times?
Deskhero's AI capabilities enable the support team to find the right information quickly, reducing response times. The AI also generates suggested replies based on analyzed data, further speeding up responses.
Can Deskhero handle different types of data sources?
Yes, Deskhero can analyze and categorize data from various sources, including word, powerpoint, pdf files, and scraped website data.
* This article provides an example of how a fictive company in the Manufacture of handtools for the metalworking industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
