Sweet Delights Inc. was struggling with managing the high volume of customer queries and complaints. The manual process was time-consuming and led to delays in response times. They needed a solution that could automate and streamline the process.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI used this information to find relevant content which was then sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support team.
Furthermore, the comprehensive search bar feature of Deskhero enabled the customer support team to quickly find relevant information from the knowledge base, further enhancing their productivity.
Sweet Delights Inc. has seen a significant improvement in their customer support process since implementing Deskhero. The platform's AI capabilities have not only streamlined the process but also improved customer satisfaction by reducing response times.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar feature enhance productivity?
The comprehensive search bar feature allows the customer support team to quickly find relevant information from the knowledge base, reducing the time spent searching for information and enhancing productivity.
What are the benefits of using Deskhero for customer support?
Deskhero streamlines the customer support process, reduces response times, improves efficiency, and enhances customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of hard candy and lollipops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
