Headgear Haven uses Deskhero's user groups feature to organize their support team based on expertise. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on the type of inquiry and the expertise of the support team member handling it.
The company also uses Deskhero's kanban board to manage their support workflow. The AI capabilities of Deskhero provide insights into the workflow, helping the team prioritize tasks and improve efficiency.
Deskhero's comprehensive search bar, powered by AI, enables the support team to find relevant content quickly. This includes data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI capabilities also enhance the creation of knowledge base articles. The AI analyzes Word, PowerPoint, and PDF files to generate articles, saving the team valuable time and ensuring that the knowledge base is always up-to-date.
Finally, the REST API provided by Deskhero allows Headgear Haven to integrate the platform with their existing systems, further enhancing the efficiency of their helpdesk services.
How does Deskhero's AI assist in organizing the support team?
Deskhero's AI analyzes previous tickets and suggests replies based on the type of inquiry and the expertise of the support team member handling it. This helps in organizing the support team and ensuring that each inquiry is handled by the most suitable team member.
How does Deskhero's AI enhance the workflow management?
Deskhero's AI provides insights into the support workflow, helping the team prioritize tasks and improve efficiency. This is done by analyzing the data on the kanban board and suggesting improvements.
How does Deskhero's REST API enhance the helpdesk services?
The REST API provided by Deskhero allows for integration with existing systems. This enhances the efficiency of the helpdesk services by allowing for seamless data exchange between Deskhero and other systems used by the company.
* This article provides an example of how a fictive company in the Manufacture of hats and headgear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
