ThermoFlow Inc. receives numerous support tickets daily, ranging from technical queries to product installation assistance. The high volume was overwhelming their customer support team, leading to slower response times and lower customer satisfaction.
With Deskhero, ThermoFlow Inc. was able to structure their ticket management using custom fields and user groups. This allowed for better organization and quicker assignment of tickets to the appropriate support personnel.
The advanced AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results within the platform. When a new ticket is received, the AI quickly searches through the existing knowledge base and suggests relevant articles that can assist in resolving the issue. This feature has proven invaluable in improving the efficiency of the support team.
Overall, Deskhero's AI capabilities have helped ThermoFlow Inc. drastically reduce their response times, improve customer satisfaction, and increase the productivity of their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a new ticket is received, Deskhero's AI quickly searches the existing knowledge base and suggests relevant articles that can assist in resolving the issue.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help reduce response times, improve customer satisfaction, and increase the productivity of your support team.
* This article provides an example of how a fictive company in the Manufacture of heat exchangers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
