HeatSync Solutions has an extensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. However, customers often struggled to find relevant information due to the sheer volume of content.
By implementing Deskhero, HeatSync Solutions was able to leverage the platform's comprehensive search bar and REST API to make their knowledge base more accessible and user-friendly.
Deskhero's advanced AI capabilities were instrumental in this transformation. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for customers to find the information they need.
In addition, Deskhero's AI uses this data to generate suggested replies for incoming tickets. This not only improves the efficiency of the support team but also provides customers with immediate, accurate responses to their queries.
Through Deskhero, HeatSync Solutions has significantly improved the usability of their knowledge base, leading to higher customer satisfaction and reduced reliance on their support team.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for customers to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the same data to generate suggested replies for incoming tickets, providing customers with immediate, accurate responses to their queries.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can improve the usability of your knowledge base, leading to higher customer satisfaction and reduced reliance on your support team.
* This article provides an example of how a fictive company in the Manufacture of heat exchangers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
