ExoHeat Manufacturing was facing challenges in managing their growing volume of support tickets. The process was time-consuming and often led to delays in response times.
Implementing Deskhero allowed ExoHeat to structure their ticket management using custom fields and user groups, leading to better organization and quicker assignment of tickets to the right support personnel.
Deskhero's advanced AI capabilities played a crucial role in improving the efficiency of their support operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI enhances the search results within the platform. When a new ticket is received, the AI quickly searches through the existing knowledge base and suggests relevant articles that can assist in resolving the issue.
Thanks to Deskhero, ExoHeat Manufacturing has been able to streamline their support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a new ticket is received, Deskhero's AI quickly searches the existing knowledge base and suggests relevant articles that can assist in resolving the issue.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help streamline support operations, improve response times, and enhance customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of heat exchangers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
