SafetyFirst Apparel receives a high volume of customer queries about product availability, shipping details, and return policies. They use Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the support team.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members. The AI further enhances this process by predicting the best team member to handle a ticket based on their past performance and expertise.
SafetyFirst Apparel utilizes Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from uploaded files like product catalogs and return policies, enabling customers to find the information they need without contacting the support team.
Deskhero's website scraping feature is used by SafetyFirst Apparel to keep their knowledge base current. The AI scans the company's website for updates and automatically updates the knowledge base, saving the support team valuable time.
Lastly, SafetyFirst Apparel uses Deskhero's comprehensive search bar and REST API to integrate their customer support system with their e-commerce platform. The AI capabilities of Deskhero enhance the search results, making it easy for the support team to find relevant information quickly.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This helps the support team handle queries more efficiently and improves the quality of responses.
How does Deskhero's AI update the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like product catalogs and return policies. It also uses website scraping to automatically update the knowledge base when there are changes on the company's website.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings to enhance the search results. This allows the support team to find relevant information quickly and easily.
* This article provides an example of how a fictive company in the Manufacture of High Visibility Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
