GlowGuard Industries receives numerous customer inquiries daily about product features, usage instructions, and warranty details. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, improving the speed and accuracy of their responses.
The company also uses Deskhero's custom email domains feature to manage different types of inquiries. The AI further enhances this process by categorizing and prioritizing tickets based on their content and source.
GlowGuard Industries utilizes Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and warranty documents, making it easy for customers to find the information they need.
Deskhero's website scraping feature is used by GlowGuard Industries to keep their knowledge base updated. The AI scans the company's website for changes and updates the knowledge base accordingly, ensuring that customers always have access to the latest information.
Finally, GlowGuard Industries uses Deskhero's comprehensive search bar and REST API to integrate their helpdesk system with their other business applications. The AI capabilities of Deskhero enhance the search results, making it easy for the helpdesk team to find relevant information.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This improves the speed and accuracy of responses, enhancing customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like product manuals and warranty documents. It also uses website scraping to keep the knowledge base updated with the latest information from the company's website.
How does Deskhero's AI improve the search functionality?
Deskhero's AI leverages OpenAI Embeddings to enhance the search results. This makes it easy for the helpdesk team to find relevant information quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of High Visibility Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
