PrecisionGrind Inc. receives numerous customer queries daily, ranging from technical issues to inquiries about machine specifications. The company uses Deskhero's ticket management feature to organize these queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket, categorize it appropriately, and route it to the most suitable support agent. This automation significantly reduces manual sorting and ensures faster response times.
The company also utilizes Deskhero's AI to generate suggested replies for common customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like machine manuals and policies. This feature not only speeds up the response process but also ensures consistent and accurate information is provided to customers.
PrecisionGrind Inc. has a comprehensive knowledge base on Deskhero, which includes articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for both customers and support agents to find relevant information quickly.
Deskhero's website scraping feature is used by PrecisionGrind Inc. to keep its knowledge base up-to-date. The AI regularly scans the company's website for new or updated information about their machines and automatically adds this to the knowledge base.
Finally, PrecisionGrind Inc. uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities across its entire customer support infrastructure.
How does Deskhero's AI categorize and route tickets?
Deskhero's AI analyzes the content of each ticket using OpenAI Embeddings. It categorizes the ticket based on this analysis and routes it to the most suitable support agent.
How are suggested replies generated?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common customer queries.
How does Deskhero's website scraping feature work?
Deskhero's AI regularly scans the company's website for new or updated information. It then automatically adds this information to the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of honing, lapping and grinding machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
