Equine Express has a diverse range of customers with varying needs. To ensure they provide the best support, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for customer support agents to find the information they need.
Furthermore, Deskhero's AI capabilities have also been instrumental in managing the company's knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, saving the company valuable time and resources.
With Deskhero's custom fields and structured data lists, Equine Express can easily categorize and manage customer queries. This has resulted in a more organized and efficient customer support system.
Overall, Deskhero's AI capabilities have greatly improved Equine Express's customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for customer support agents to find the information they need.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This saves the company time and resources, as they don't have to manually create these articles.
* This article provides an example of how a fictive company in the Manufacture of horse/livestock trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
