Livestock Locomotion receives a high volume of customer support tickets each day. To manage these tickets effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content.
This relevant content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for customer support agents to find the information they need.
Additionally, Deskhero's AI capabilities have been instrumental in organizing the company's tickets. With its custom fields and structured data lists, Livestock Locomotion can easily categorize and manage customer queries.
Deskhero's AI also helps manage the company's knowledge base by generating articles from word, powerpoint, pdf files. This not only saves time and resources but also ensures that the knowledge base is always up-to-date.
Overall, Deskhero's AI capabilities have greatly improved Livestock Locomotion's ticket management, leading to faster response times and increased customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies and enhance search results, making it easier to manage and respond to tickets.
How does Deskhero's AI help organize tickets?
With Deskhero's custom fields and structured data lists, tickets can be easily categorized and managed. This leads to a more organized and efficient ticket management system.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This saves the company time and resources, as they don't have to manually create these articles.
* This article provides an example of how a fictive company in the Manufacture of horse/livestock trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
