KnitWear Co. uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can quickly find relevant content and suggest appropriate responses. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more customers in less time.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI regularly scrapes their website for new information and updates the knowledge base accordingly. This ensures that the support agents always have access to the latest information when responding to customer inquiries.
KnitWear Co. has also customized their email domain using Deskhero, which has helped them establish a more professional image in their communications with customers. They have also created user groups for different types of inquiries, making it easier to assign tickets to the right support agents.
Deskhero's comprehensive search bar is another tool that KnitWear Co. finds invaluable. The AI-enhanced search results allow support agents to quickly find relevant information, further speeding up the resolution of customer inquiries.
Finally, KnitWear Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support activities from one place, improving efficiency and productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI regularly scrapes your website for new information and updates the knowledge base accordingly. This ensures that your support agents always have access to the latest information when responding to customer inquiries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems. This seamless integration allows you to manage all your customer support activities from one place.
* This article provides an example of how a fictive company in the Manufacture of hosiery and other knitted apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
