MediTech Solutions receives a high volume of customer queries and support tickets daily, ranging from product inquiries to technical issues. Using Deskhero's advanced AI capabilities, the company is able to automatically categorize these tickets based on their content, ensuring they are directed to the right department or individual for a swift resolution.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures consistency in the quality of responses. The AI can also generate knowledge base articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to find relevant information.
Deskhero's website scraping feature has been particularly useful for MediTech. The company's website contains a wealth of information about its products and services. The AI can scrape this data and use it to enhance search results and generate suggested replies, further improving the efficiency of the support team.
MediTech has also found value in Deskhero's REST API. It allows them to integrate Deskhero with their existing systems, providing a seamless experience for both their support team and customers. The API also enables them to automate certain tasks, reducing the workload on their support team.
Overall, Deskhero's advanced AI capabilities have significantly improved MediTech's customer support operations. They have reduced ticket resolution time, improved the quality of responses, and increased overall customer satisfaction.
How does Deskhero's AI categorize support tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes them based on this understanding, ensuring they are directed to the right department or individual.
How does Deskhero's AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows you to integrate Deskhero with your existing systems, providing a seamless experience for both your support team and customers. The API also enables you to automate certain tasks, reducing the workload on your support team.
* This article provides an example of how a fictive company in the Manufacture of Hospital Equipment and Furnishings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
