GlowTech Industries receives a multitude of customer queries daily, ranging from simple product inquiries to complex technical issues. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content, which is then used to generate suggested replies. This reduces the response time significantly, enhancing the customer experience.
Deskhero's custom fields and structured data lists allow GlowTech to categorize and prioritize their tickets effectively. This ensures that all queries are addressed in a timely manner, further improving the customer experience.
The comprehensive search bar, powered by AI, enhances the search results, allowing the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require in-depth product knowledge.
GlowTech also uses Deskhero's knowledge base feature, which automatically generates articles from Word, PowerPoint, PDF files, and scraped website data. This provides a centralized source of information that can be easily accessed by the support team, improving their efficiency and ability to handle customer queries.
Finally, GlowTech uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved efficiency.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, reducing the response time and enhancing the customer experience.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to enhance search results, making it easier to find relevant information quickly. This is particularly useful for complex or technical queries.
What is the benefit of the knowledge base feature?
The knowledge base feature automatically generates articles from various sources, providing a centralized source of information that can be easily accessed by the support team. This improves their efficiency and ability to handle customer queries.
* This article provides an example of how a fictive company in the Manufacture of incandescent lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
