CoolAir Manufacturing receives numerous support tickets daily, with varying degrees of complexity. To manage this, they use Deskhero's ticket management system, which categorizes and prioritizes tickets based on their urgency and type. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest possible solutions, reducing the time spent by support staff on each ticket.
The company also uses Deskhero's custom fields and structured data lists to capture specific details about each support request. This information is processed by the AI, which uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This helps in providing accurate and quick responses to customer queries.
CoolAir Manufacturing has a comprehensive knowledge base, which is constantly updated with new information from word, powerpoint, pdf files. Deskhero's AI capabilities automatically generate articles from these files, keeping the knowledge base up-to-date and ensuring that the most recent and relevant information is available for customer support.
Deskhero's AI also enhances the search results on CoolAir's support portal. By analyzing the user's query and the available data, the AI provides the most relevant search results, improving the customer's experience and reducing the need for support tickets.
Finally, CoolAir uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure, enhancing efficiency and customer satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest possible solutions for new tickets. This reduces the time spent by support staff on each ticket and improves the accuracy of responses.
How does Deskhero's AI enhance the search results on the support portal?
Deskhero's AI analyzes the user's query and the available data to provide the most relevant search results. This improves the customer's experience and reduces the need for support tickets.
How does CoolAir Manufacturing integrate Deskhero with their existing systems?
CoolAir uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
* This article provides an example of how a fictive company in the Manufacture of industrial air conditioning systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
