ProcessEquip Innovations receives a high volume of customer queries, which requires efficient management. They use Deskhero's AI capabilities to automate ticket management and improve response times.
The AI uses OpenAI Embeddings to understand the content of the queries and the company's knowledge base. It then suggests replies based on this understanding, which speeds up the response process and ensures that the responses are accurate and helpful.
Furthermore, the AI can generate structured data lists and custom fields from previous tickets and knowledge base articles. This helps in categorizing and prioritizing the queries, making the ticket management process more efficient.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical issues that require specific knowledge about their products.
By leveraging Deskhero's AI capabilities, ProcessEquip Innovations has been able to significantly improve the efficiency and effectiveness of their customer support.
How does the AI automate ticket management?
The AI uses OpenAI Embeddings to understand the content of the queries and the company's knowledge base. It then suggests replies based on this understanding, which can be used to automate the response process.
How does the AI help in categorizing and prioritizing queries?
The AI can generate structured data lists and custom fields from previous tickets and knowledge base articles. This helps in categorizing and prioritizing the queries.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the content of the search query and the company's knowledge base. It then finds the most relevant information and presents it in the search results.
* This article provides an example of how a fictive company in the Manufacture of industrial process control equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
