IndusTech Solutions has a large amount of technical information spread across various sources like manuals, policies, presentations, and their website. They use Deskhero's AI capabilities to consolidate this information and make it easily accessible.
The AI can scrape data from the company's website and generate knowledge base articles from uploaded files. This ensures that all the relevant information is included in the knowledge base and is up-to-date.
Additionally, the AI uses OpenAI Embeddings to understand the content of the knowledge base and the customer queries. It then enhances the search results, making it easier for the support team to find relevant information.
Deskhero's AI also helps in managing user groups and tickets. It can generate structured data lists and custom fields based on the content of the queries, which helps in categorizing and prioritizing the tickets.
By leveraging Deskhero's AI capabilities, IndusTech Solutions has been able to improve their knowledge management and provide faster and more accurate responses to customer queries.
How does the AI consolidate information from various sources?
The AI can scrape data from the company's website and generate knowledge base articles from uploaded files like manuals, policies, and presentations. This ensures that all the relevant information is included in the knowledge base.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the content of the knowledge base and the search query. It then finds the most relevant information and presents it in the search results.
How does the AI help in managing user groups and tickets?
The AI can generate structured data lists and custom fields based on the content of the queries. This helps in categorizing and prioritizing the tickets and managing user groups.
* This article provides an example of how a fictive company in the Manufacture of industrial process control equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
