ArmorLite Industries uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can generate accurate and helpful responses, significantly reducing the time spent on each ticket.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information. This feature has greatly improved the efficiency of the support team by providing them with immediate access to the necessary information to resolve customer issues.
ArmorLite Industries has integrated Deskhero's REST API into their existing systems, allowing them to automate certain tasks, such as ticket creation and management, further enhancing their support team's efficiency.
The company also uses Deskhero's AI-powered knowledge base to provide self-service options for their customers. The AI generates articles from various sources, including word documents, powerpoint presentations, pdf files, and even scrapes data from the company's website to create a comprehensive and up-to-date knowledge base.
Overall, Deskhero's advanced AI capabilities have allowed ArmorLite Industries to significantly enhance their customer service operations. They've seen a reduction in response times, an increase in customer satisfaction, and a more efficient use of their support team's time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then uses this information to generate accurate and helpful responses.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI, which uses the same data sources as the suggested replies feature to find relevant information quickly.
How does ArmorLite Industries use Deskhero's REST API?
ArmorLite Industries has integrated Deskhero's REST API into their existing systems to automate tasks like ticket creation and management, improving their support team's efficiency.
* This article provides an example of how a fictive company in the Manufacture of Industrial Protective Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
