ToolCraft Inc. has a vast array of industrial tools, each with its unique specifications and user manuals. The company was struggling with managing the large volume of customer queries related to product usage and troubleshooting. They implemented Deskhero, particularly utilizing its advanced AI capabilities to manage their customer support.
With Deskhero, ToolCraft Inc. was able to structure their data lists, create custom fields, and manage tickets efficiently. The platform's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Deskhero's comprehensive search bar enhanced with AI capabilities also improved the efficiency of ToolCraft's support team. The team could quickly find relevant information from the knowledge base, previous tickets, and other resources, enabling them to provide accurate responses promptly.
Moreover, the REST API provided by Deskhero allowed ToolCraft Inc. to integrate the platform with their existing systems, further streamlining their customer support processes.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources such as previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, significantly reducing the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar is enhanced with AI capabilities. It can quickly find relevant information from the knowledge base, previous tickets, and other resources, enabling the support team to provide accurate responses promptly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining customer support processes.
* This article provides an example of how a fictive company in the Manufacture of industrial tools, machine tools and cutting tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
