MachinEdge Ltd. produces a wide range of machine tools, leading to a diverse set of customer queries and issues. The company was finding it challenging to manage these queries effectively. They chose to implement Deskhero to leverage its advanced AI capabilities for better ticket management.
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping MachinEdge's support team manage tickets more efficiently.
The kanban board feature of Deskhero allowed the support team to visualize the workflow, track ticket progress, and identify bottlenecks. This led to improved productivity and faster resolution of customer queries.
Additionally, the AI-enhanced comprehensive search bar enabled the support team to quickly find relevant information from various resources, resulting in accurate and prompt responses.
Finally, Deskhero's REST API allowed MachinEdge Ltd. to integrate the platform with their existing systems, further enhancing their customer support process.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources. This content is then processed to generate suggested replies, helping in efficient ticket management.
What benefits does the kanban board provide?
The kanban board allows the support team to visualize the workflow, track ticket progress, and identify bottlenecks, leading to improved productivity and faster resolution of customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the customer support process.
* This article provides an example of how a fictive company in the Manufacture of industrial tools, machine tools and cutting tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
