CloudNine uses Deskhero's structured data lists to organize customer inquiries. The AI capabilities of Deskhero help in automatically categorizing these inquiries, making it easier for the support team to manage them.
The company also uses the knowledge base feature to provide self-service options to customers. They upload their product manuals and guides, which the AI processes to generate articles. This reduces the number of basic inquiries reaching the support team, allowing them to focus on more complex issues.
Furthermore, CloudNine leverages Deskhero's AI to enhance the search bar functionality. The AI uses embeddings from previous tickets and knowledge base articles to suggest relevant content, leading to faster resolution of issues.
CloudNine also uses the custom fields feature to capture specific information about each inquiry. With AI, these fields are automatically filled based on the content of the inquiry, saving time for the support team.
Lastly, CloudNine uses the REST API to integrate Deskhero with their e-commerce platform. This allows them to utilize the AI capabilities of Deskhero in managing customer inquiries directly from their online store.
How does Deskhero's AI help in organizing customer inquiries?
Deskhero's AI automatically categorizes customer inquiries based on their content. This makes it easier for the support team to manage the inquiries.
How does the knowledge base feature work?
You can upload product manuals and guides to Deskhero. The AI processes these documents to generate articles, providing self-service options to customers.
How does Deskhero's AI enhance the search bar functionality?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to suggest relevant content when a customer types a query. This leads to faster resolution of issues.
* This article provides an example of how a fictive company in the Manufacture of Inflatable Airbeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
