AirDream receives hundreds of customer inquiries daily, ranging from product specifications, usage instructions, to troubleshooting. To manage these, they use Deskhero's ticket management system. The AI capability of Deskhero helps in sorting and prioritizing tickets based on urgency and topic, ensuring that no customer query goes unanswered.
The company also utilizes Deskhero's knowledge base feature. They upload their product manuals, policies, and presentations, which the AI then processes to generate relevant articles. This allows customers to find solutions to common issues without needing to contact support, reducing the load on the customer service team.
Furthermore, AirDream uses the custom fields feature to categorize inquiries. With AI, these fields are automatically filled based on the content of the inquiry. This saves time for the support team and helps in providing personalized responses.
Deskhero's AI also enhances the search bar functionality. When a customer types a query, the AI uses embeddings from previous tickets and knowledge base articles to suggest relevant content. This leads to faster resolution of issues and improved customer satisfaction.
Lastly, AirDream uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the benefits of AI across their entire customer service operation.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI sorts and prioritizes tickets based on their urgency and topic. It also auto-fills custom fields based on the content of the inquiry, saving time for the support team.
How does the knowledge base feature work?
You can upload product manuals, policies, and presentations to Deskhero. The AI processes these documents to generate relevant articles, which customers can access to find solutions to common issues.
How does Deskhero's AI enhance the search bar functionality?
When a customer types a query, the AI uses embeddings from previous tickets and knowledge base articles to suggest relevant content. This leads to faster resolution of issues.
* This article provides an example of how a fictive company in the Manufacture of Inflatable Airbeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
