Injex Pharmaceuticals receives a large number of customer queries daily. To manage these queries, the company uses Deskhero's ticket management feature. However, with the addition of Deskhero's advanced AI capabilities, the company has been able to significantly improve the efficiency of this process.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that customers receive accurate and relevant responses.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate customer support representatives. This ensures that queries are handled by the most qualified individuals, further improving the efficiency of the ticket management process.
Furthermore, Injex Pharmaceuticals uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have helped Injex Pharmaceuticals to enhance their ticket management process and improve the efficiency of their customer support services.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries and ensuring that customers receive accurate and relevant responses.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI capabilities and user groups feature ensure that queries are handled by the most qualified individuals and that customers receive accurate and relevant responses. This improves the overall efficiency of the customer support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of injectable medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
