PharmaJet Solutions has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this vast amount of information can be challenging. However, with Deskhero's advanced AI capabilities, the company can handle this task efficiently.
The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results. This not only improves the efficiency of the customer support team but also ensures that customers receive accurate and relevant responses to their queries.
PharmaJet Solutions also uses Deskhero's structured data lists and custom fields to organize their knowledge base. This makes it easier for the customer support team to find the required information when resolving customer queries.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's AI capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have helped PharmaJet Solutions to manage their knowledge base effectively and improve the efficiency of their customer support services.
How does Deskhero's AI help in managing a knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results. This helps in managing the knowledge base effectively.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI capabilities reduce the time taken to respond to customer queries and ensure that customers receive accurate and relevant responses. This improves the overall efficiency of the customer support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of injectable medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
