MediInject Corp receives numerous customer queries daily regarding their injectable medicine products. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
Deskhero's AI capabilities also enhance search results. When a customer support representative searches for information to resolve a query, the AI uses the embeddings to provide the most relevant search results. This ensures that the representative can find the required information quickly and accurately.
Furthermore, MediInject Corp uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have enabled MediInject Corp to streamline their customer support services and improve efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted on Deskhero, the AI uses the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of injectable medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
