InsulTech Materials maintains a comprehensive knowledge base to assist their customers with product-related queries. To keep this resource updated and relevant, they use Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI capabilities of Deskhero play a crucial role in this process. The AI analyzes the uploaded files and website data, identifies relevant content, and generates concise, easy-to-understand articles. This automation saves the company significant time and resources that would otherwise be spent on manual content creation.
InsulTech Materials also uses Deskhero's advanced search feature powered by OpenAI Embeddings. This feature enables the support team to quickly find the most relevant articles from the knowledge base when addressing customer queries. The AI enhances the search results by considering the context of the query and the content of the articles.
Furthermore, the company benefits from Deskhero's AI-generated suggested replies. By analyzing the knowledge base and past tickets, the AI provides potential responses to customer queries, speeding up the response time and improving the quality of support.
By leveraging Deskhero's advanced AI capabilities, InsulTech Materials has significantly improved the effectiveness of their knowledge base and the efficiency of their customer support.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles by analyzing the content of uploaded files and scraped website data. It identifies relevant information and structures it into concise, easy-to-understand articles.
How does the AI enhance search results in the knowledge base?
The AI enhances search results by considering the context of the query and the content of the knowledge base articles. It uses OpenAI Embeddings to understand the semantic similarity between the query and the articles, thereby providing the most relevant results.
Can the AI-generated suggested replies be customized?
Yes, the AI-generated suggested replies can be reviewed and edited before sending them to the customers. This allows you to maintain the tone and style of your brand's communication.
* This article provides an example of how a fictive company in the Manufacture of insulating firebrick and other insulation materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
