ThermoSafe Industries receives numerous customer queries daily regarding their products and services. To manage these effectively, they use Deskhero's ticket management feature. The platform's AI capabilities help categorize and prioritize tickets, ensuring that all queries are addressed in a timely manner.
The company also utilizes Deskhero's comprehensive search bar powered by OpenAI Embeddings. This feature allows the support team to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent on searching for information, thereby increasing the team's productivity.
Another key feature that ThermoSafe Industries benefits from is the AI-generated suggested replies. By analyzing past tickets and knowledge base articles, Deskhero's AI can suggest potential responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
ThermoSafe Industries also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further enhancing the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled ThermoSafe Industries to provide faster, more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on the content of the query. It uses machine learning algorithms to understand the nature of the issue and categorizes it accordingly. This helps in assigning the ticket to the right team or individual.
How accurate are the AI-generated suggested replies?
The accuracy of AI-generated suggested replies depends on the quality and quantity of data it has been trained on. Deskhero's AI uses a vast amount of data from previous tickets, knowledge base articles, and other resources to generate highly accurate suggestions.
Can Deskhero's REST API integrate with any system?
Yes, Deskhero's REST API is designed to be flexible and can integrate with most systems. This allows for real-time data exchange between Deskhero and your existing platforms.
* This article provides an example of how a fictive company in the Manufacture of insulating firebrick and other insulation materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
