FireGuard Insulations receives a high volume of customer queries regarding their products' specifications, installation procedures, and safety guidelines. To manage these efficiently, they use Deskhero's ticket management feature. The platform's AI capabilities help prioritize tickets based on urgency and relevance, ensuring that critical issues are addressed promptly.
The company also utilizes Deskhero's comprehensive search bar powered by OpenAI Embeddings. This feature allows the support team to quickly find relevant content from previous tickets, knowledge base articles, uploaded files like policies or manuals, and scraped website data. This significantly reduces the time spent on searching for information, thereby increasing the team's productivity.
Another key feature that FireGuard Insulations benefits from is the AI-generated suggested replies. By analyzing past tickets and knowledge base articles, Deskhero's AI can suggest potential responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
FireGuard Insulations also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further enhancing the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled FireGuard Insulations to provide faster, more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on several factors such as the urgency of the issue, the customer's profile, and the complexity of the query. It uses machine learning algorithms to learn from past tickets and continuously improve its prioritization process.
How accurate are the AI-generated suggested replies?
The accuracy of AI-generated suggested replies depends on the quality and quantity of data it has been trained on. Deskhero's AI uses a vast amount of data from previous tickets, knowledge base articles, and other resources to generate highly accurate suggestions.
Can Deskhero's REST API integrate with any system?
Yes, Deskhero's REST API is designed to be flexible and can integrate with most systems. This allows for real-time data exchange between Deskhero and your existing platforms.
* This article provides an example of how a fictive company in the Manufacture of insulating firebrick and other insulation materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
