Caravan Comfort Creations receives numerous customer queries daily, ranging from product inquiries to after-sales service requests. To manage these efficiently, the company uses Deskhero's ticket management feature powered by AI. This feature categorizes and prioritizes tickets based on their urgency and relevance, enabling the support team to respond promptly and accurately.
The company also uses Deskhero's comprehensive search bar, enhanced by AI, to find relevant content quickly. The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver precise search results. This feature saves time for the support team and improves the overall customer experience.
Deskhero's AI capabilities extend to generating suggested replies. By analyzing previous tickets and other resources, the AI provides the support team with potential responses to customer queries. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
Moreover, Caravan Comfort Creations uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI-powered knowledge base includes articles generated from Word, PowerPoint, PDF files, and even scraped website data. This feature reduces the load on the support team and empowers customers to find solutions independently.
By leveraging Deskhero's advanced AI capabilities, Caravan Comfort Creations has significantly improved its customer support efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-powered search bar work?
The search bar uses AI to analyze the user's query and find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
The AI analyzes previous tickets and other resources to understand the context of the customer's query. It then generates potential responses that the support team can use to reply to the customer.
* This article provides an example of how a fictive company in the Manufacture of interior furnishings for caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
