DenimCraft receives a high volume of customer inquiries daily, ranging from product availability to order status and return policies. The company uses Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results for customer support representatives. When a representative searches for information to resolve a ticket, the AI uses the embeddings to provide the most relevant information, making the process faster and more efficient.
Furthermore, DenimCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain tasks, like updating the status of a ticket or sending automatic responses to common inquiries.
Overall, Deskhero's advanced AI capabilities have enabled DenimCraft to improve their customer support efficiency and provide better service to their customers.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI enhance search results?
When a representative searches for information, Deskhero's AI uses the embeddings to provide the most relevant information based on the search query and the context of the ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems and automate certain tasks.
* This article provides an example of how a fictive company in the Manufacture of Jeans and Denim Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
