DenimCo receives hundreds of customer inquiries every day. Handling these inquiries efficiently and providing quick responses is crucial for maintaining high customer satisfaction. DenimCo uses Deskhero's advanced AI capabilities to achieve this goal.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each ticket. It then categorizes and prioritizes the tickets, allowing the representatives to focus on the most urgent and relevant inquiries first.
Deskhero's AI also enhances the search results for the representatives. When they search for information to resolve a ticket, the AI uses the embeddings to provide the most relevant results, making the process faster and more efficient.
Furthermore, DenimCo uses Deskhero's custom email domains feature to provide a personalized experience to their customers. When a customer receives a response, it comes from a domain that represents DenimCo, enhancing their brand image.
Overall, Deskhero's advanced AI capabilities have helped DenimCo streamline their customer support operations and improve their customer satisfaction.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It then categorizes and prioritizes the tickets, allowing the representatives to focus on the most urgent and relevant inquiries first.
How does Deskhero's AI enhance search results?
When a representative searches for information, Deskhero's AI uses the embeddings to provide the most relevant results based on the search query and the context of the ticket.
Can Deskhero provide a personalized email experience?
Yes, Deskhero allows you to use custom email domains. This means that when a customer receives a response, it comes from a domain that represents your company, enhancing your brand image.
* This article provides an example of how a fictive company in the Manufacture of Jeans and Denim Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
