AquaFlow Manufacturing receives numerous customer inquiries daily about installation procedures, maintenance issues, and product specifications. With Deskhero, the company efficiently manages these tickets using the platform's structured data lists and kanban board. The AI capabilities help in prioritizing tickets based on urgency and relevance, thereby improving response time.
The company has a vast knowledge base, including manuals, policies, and presentations. Using Deskhero's AI, this content is converted into OpenAI Embeddings, enabling the system to find relevant content quickly. This feature has significantly improved the efficiency of the search bar, providing faster and more accurate results.
Deskhero's AI also generates suggested replies for customer inquiries. By analyzing previous tickets and knowledge base articles, the AI can provide accurate and helpful responses, reducing the workload on the customer support team and increasing customer satisfaction.
Moreover, AquaFlow uses Deskhero's website scraping feature to keep track of any changes in the industry standards or competitor products. This information is also converted into OpenAI Embeddings, keeping the system updated and helping it provide the most relevant and up-to-date information to customers.
Finally, AquaFlow uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of information across different platforms. This integration has further enhanced the efficiency of the company's customer support operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by prioritizing tickets based on urgency and relevance. It analyzes the content of the tickets and the customer's history to determine the priority level.
How does the AI enhance the search results?
The AI enhances search results by converting all knowledge base content into OpenAI Embeddings. This allows the system to quickly find relevant content, providing faster and more accurate results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing previous tickets and knowledge base articles. It uses this information to provide accurate and helpful responses to customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of Kitchen Faucets and Fixtures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
