KnitMaster Inc. receives hundreds of customer queries daily regarding their products. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature, they can now efficiently categorize, assign, and track all tickets, ensuring no customer query goes unanswered.
The AI capabilities of Deskhero allow KnitMaster to provide quick and accurate responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests relevant replies, significantly reducing response time.
Deskhero's comprehensive search bar, enhanced by AI, helps KnitMaster's support team find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the search feature provides the most relevant results, aiding in faster resolution of customer queries.
Deskhero's REST API allows KnitMaster to integrate their existing systems with the platform, providing a seamless customer support experience. The API also enables them to automate certain tasks, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled KnitMaster Inc. to improve their customer support services significantly, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, presentations, and scraped website data. It uses this information to generate suggested replies, reducing response time and improving accuracy.
How does the comprehensive search bar work?
Deskhero's search bar uses AI to find the most relevant information from previous tickets, knowledge base articles, and uploaded files. It provides quick and accurate results, aiding in faster resolution of customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This not only provides a unified customer support experience but also enables automation of certain tasks.
* This article provides an example of how a fictive company in the Manufacture of Knit Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
