LabelPro receives numerous customer queries daily about product details, order tracking, and custom requests. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
With Deskhero, LabelPro has been able to drastically reduce their response times. The AI suggests replies based on the context of the query, enabling the support team to respond swiftly and accurately. This has improved customer satisfaction and allowed the support team to focus on more complex issues.
LabelPro also uses Deskhero's knowledge base feature to create a self-help portal for customers. The AI generates articles from Word, PowerPoint, and PDF files, making it easy for customers to find answers to common queries. This has reduced the number of tickets raised, further improving efficiency.
LabelPro uses Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes data from their website and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
Finally, LabelPro uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This allows them to provide seamless support across multiple channels.
How does Deskhero's AI improve response times at LabelPro?
Deskhero's AI uses OpenAI Embeddings to suggest replies based on the context of the query. This enables the support team to respond swiftly and accurately, reducing response times.
How does Deskhero's knowledge base feature reduce the number of tickets raised at LabelPro?
Deskhero's AI generates knowledge base articles from various files, creating a self-help portal for customers. This allows customers to find answers to common queries themselves, reducing the number of tickets raised.
How does Deskhero's website scraping feature keep the knowledge base up-to-date at LabelPro?
Deskhero's AI scrapes data from your website and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
* This article provides an example of how a fictive company in the Manufacture of labels and stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
