LaceLoom has a vast knowledge base containing information about their products, manufacturing processes, and industry standards. However, finding relevant information in this vast knowledge base was a challenge. With Deskhero's advanced AI capabilities, LaceLoom has been able to improve the relevance and accessibility of their knowledge base.
The AI uses OpenAI Embeddings from the knowledge base articles, previous tickets, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then used to enhance the search results on the knowledge base, making it easier for users to find the information they need.
Deskhero's AI capabilities have also automated the process of generating knowledge base articles. The AI uses the OpenAI Embeddings to generate articles from word, powerpoint, pdf files and scraped website data. This has significantly reduced the time and effort required to maintain the knowledge base, freeing up LaceLoom's team to focus on other tasks.
In addition, LaceLoom uses Deskhero's kanban board feature to manage the process of updating and maintaining the knowledge base. This has improved the organization and tracking of tasks, making it easier for LaceLoom to ensure that their knowledge base is always up-to-date and accurate.
Overall, Deskhero's advanced AI capabilities have revolutionized LaceLoom's knowledge base management, improving the relevance and accessibility of information, reducing the maintenance effort, and enhancing the company's ability to share knowledge and expertise.
How does Deskhero's AI improve the relevance and accessibility of LaceLoom's knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, previous tickets, and other sources to find relevant content. This content is then used to enhance the search results on the knowledge base, making it easier for users to find the information they need.
How does Deskhero's AI automate the process of generating knowledge base articles?
Deskhero's AI uses the OpenAI Embeddings to generate articles from word, powerpoint, pdf files and scraped website data. This automates the process of creating knowledge base articles, reducing the time and effort required to maintain the knowledge base.
How does LaceLoom use Deskhero's kanban board feature?
LaceLoom uses Deskhero's kanban board feature to manage the process of updating and maintaining the knowledge base. This improves the organization and tracking of tasks, ensuring that the knowledge base is always up-to-date and accurate.
* This article provides an example of how a fictive company in the Manufacture of lace and embroidery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
