LaceCraft receives a high volume of customer queries regarding their products, ranging from product specifications to usage instructions. With Deskhero's advanced AI capabilities, LaceCraft has been able to automate the process of responding to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries, improving customer satisfaction and freeing up customer service representatives to handle more complex issues.
Deskhero's AI capabilities have also enhanced the search results on LaceCraft's customer support portal. When customers search for information, the AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This has made it easier for customers to find the information they need, reducing the number of tickets generated.
In addition, LaceCraft uses Deskhero's custom fields and structured data lists to categorize and manage customer queries. This has improved the organization and tracking of customer issues, making it easier for LaceCraft to identify trends and areas for improvement.
Overall, Deskhero's advanced AI capabilities have transformed LaceCraft's customer support, improving efficiency, customer satisfaction, and the company's ability to continuously improve its products and services.
How does Deskhero's AI enhance the response to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the response time and improving the relevance of the responses.
How does Deskhero's AI improve the search results on the customer support portal?
When customers search for information, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This improves the relevance of the search results, making it easier for customers to find the information they need.
How does LaceCraft use Deskhero's custom fields and structured data lists?
LaceCraft uses Deskhero's custom fields and structured data lists to categorize and manage customer queries. This improves the organization and tracking of customer issues, helping LaceCraft to identify trends and areas for improvement.
* This article provides an example of how a fictive company in the Manufacture of lace and embroidery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
