EmbroideryEmpire receives numerous helpdesk tickets from their employees and partners regarding various issues, from technical problems to operational queries. With Deskhero's advanced AI capabilities, EmbroideryEmpire has been able to automate the process of responding to these tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to helpdesk tickets, improving the efficiency of EmbroideryEmpire's operations and freeing up their IT team to focus on more complex issues.
Deskhero's AI capabilities have also improved the search results on EmbroideryEmpire's helpdesk portal. When employees or partners search for information, the AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This has made it easier for users to find the information they need, reducing the number of tickets generated.
Furthermore, EmbroideryEmpire uses Deskhero's user groups feature to organize their employees and partners into different groups based on their roles and responsibilities. This has improved the management and routing of helpdesk tickets, ensuring that tickets are directed to the appropriate teams.
Overall, Deskhero's advanced AI capabilities have revolutionized EmbroideryEmpire's helpdesk services, improving efficiency, user satisfaction, and the company's ability to continuously improve its operations.
How does Deskhero's AI enhance the response to helpdesk tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the response time and improving the relevance of the responses.
How does Deskhero's AI improve the search results on the helpdesk portal?
When users search for information, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This improves the relevance of the search results, making it easier for users to find the information they need.
How does EmbroideryEmpire use Deskhero's user groups feature?
EmbroideryEmpire uses Deskhero's user groups feature to organize their employees and partners into different groups based on their roles and responsibilities. This improves the management and routing of helpdesk tickets, ensuring that tickets are directed to the appropriate teams.
* This article provides an example of how a fictive company in the Manufacture of lace and embroidery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
