GlowBright receives a high volume of support tickets daily, ranging from product inquiries to troubleshooting requests. Using Deskhero's ticket management feature, the company can efficiently categorize, prioritize, and respond to these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The company also utilizes Deskhero's custom fields and structured data lists to capture specific information about each customer interaction. This data is then analyzed by the AI to identify trends and areas for improvement, providing valuable insights for GlowBright's customer service strategy.
GlowBright uses Deskhero's knowledge base feature to store and manage all their product manuals, policies, and other related documents. The AI capabilities of Deskhero can generate articles from these files, making it easy for customers to find the information they need. Moreover, the AI enhances search results by using OpenAI Embeddings from these uploaded files.
Deskhero's website scraping feature is another tool that GlowBright finds invaluable. The AI can scrape data from GlowBright's website and use it to enhance the customer support experience. For instance, if a customer has a question about a specific product, the AI can quickly find the relevant information from the website and provide it to the customer.
Finally, GlowBright uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the full power of Deskhero's AI capabilities, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier for customers to find the information they need.
Can Deskhero's AI scrape data from our website?
Yes, Deskhero's AI can scrape data from your website and use it to enhance the customer support experience. This can include product information, FAQs, and more.
* This article provides an example of how a fictive company in the Manufacture of lamp shades from glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
