EcoCharge Industries, a leading manufacturer of eco-friendly lead-acid storage batteries, was facing challenges in managing their customer support process. The high volume of customer queries and the need for accurate responses made it a daunting task.
Deskhero's ticket management system and AI capabilities provided the perfect solution. The structured data lists and custom fields helped EcoCharge Industries to organize the customer queries effectively, improving the overall efficiency of the process.
Deskhero's advanced AI capabilities were a game-changer for EcoCharge Industries. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then used to generate suggested replies, ensuring accurate and timely responses.
The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly. The knowledge base articles generated from word, powerpoint, pdf files were particularly useful in providing detailed responses to technical queries.
Overall, Deskhero's AI-driven customer support optimization has transformed EcoCharge Industries' customer support process, leading to improved efficiency and higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero handle complex customer queries?
Yes, Deskhero can handle complex customer queries effectively. The knowledge base articles generated from word, powerpoint, pdf files provide detailed information that can be used to respond to complex queries.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by ensuring quick, accurate responses to customer queries. The AI capabilities enhance the efficiency of the customer support process, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of lead-acid storage batteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
