LeadPower Inc., a leading manufacturer of lead-acid storage batteries, was facing challenges in managing their growing customer inquiries. They needed a solution that could not only manage the influx but also ensure accurate responses to technical queries.
With Deskhero, LeadPower Inc. was able to structure their customer inquiries into tickets, categorize them into user groups, and manage them effectively using the kanban board. The custom fields allowed for detailed ticket information, ensuring no important detail was missed.
Deskhero's advanced AI capabilities were a game-changer for LeadPower Inc. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving accuracy.
The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly. The knowledge base articles generated from word, powerpoint, pdf files were particularly useful in providing detailed responses to technical queries.
Overall, Deskhero's AI capabilities have transformed LeadPower Inc.'s customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response accuracy?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, ensuring the responses are accurate and relevant.
Can Deskhero handle technical queries?
Yes, Deskhero can handle technical queries effectively. The knowledge base articles generated from word, powerpoint, pdf files provide detailed information that can be used to respond to technical queries.
How does Deskhero improve efficiency?
Deskhero improves efficiency by structuring customer inquiries into tickets, categorizing them into user groups, and managing them effectively using the kanban board. The AI capabilities further enhance efficiency by generating suggested replies and enhancing search results.
* This article provides an example of how a fictive company in the Manufacture of lead-acid storage batteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
