GlowTech has a diverse product line and a vast customer base. The company was struggling to keep their knowledge base updated with the latest information about their products. They needed a solution that could automate this process and make it more efficient.
With Deskhero, GlowTech was able to leverage the platform's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly reduced the time and effort required to update the knowledge base.
The AI used OpenAI Embeddings from these sources to find relevant content. This content was then sent through OpenAI's ChatGPT to generate articles, making the knowledge base more comprehensive and useful for both the customer support team and the customers.
Deskhero's AI also enhanced the search results within the knowledge base. The comprehensive search bar became more efficient as the AI used the structured data to provide more accurate results. This helped the customer support team to quickly find the information they needed to assist customers.
Overall, Deskhero's advanced AI capabilities have significantly improved GlowTech's knowledge base. The company is now able to provide more accurate and up-to-date information to their customers, improving their customer satisfaction levels.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate articles for the knowledge base.
How does Deskhero's AI enhance search results within the knowledge base?
The AI uses structured data to provide more accurate search results within the knowledge base. It leverages the generated articles and other relevant data to improve the efficiency of the search bar.
How has Deskhero improved GlowTech's knowledge base?
Deskhero has significantly improved GlowTech's knowledge base by automating the process of generating articles and enhancing search results. This has enabled GlowTech to provide more accurate and up-to-date information to their customers.
* This article provides an example of how a fictive company in the Manufacture of LED Lighting Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
