MineLoad Solutions had a vast amount of technical documentation and manuals that were difficult to navigate and search through. They needed a solution that could organize this information and make it easily accessible to their customer support team.
Deskhero's advanced AI capabilities provided the ideal solution. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data, Deskhero was able to generate a structured and searchable knowledge base.
Furthermore, Deskhero's AI capabilities were used to generate suggested replies based on the knowledge base. This greatly improved the speed and accuracy of responses to customer queries.
Deskhero's REST API also allowed MineLoad Solutions to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have greatly improved MineLoad Solution's customer support services by enhancing their knowledge base and improving the speed and accuracy of responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from uploaded files and other relevant data to generate a structured and searchable knowledge base. This makes it easier to find the information you need quickly and accurately.
How does Deskhero's AI improve the speed of responses?
Deskhero's AI generates suggested replies based on the knowledge base. This greatly reduces the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be easily integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of lifting and loading machines for use in the mining, quarrying and construction industries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
