QuarryLift Corp. was facing challenges in managing a large volume of customer support tickets. They needed a solution that could not only handle these tickets efficiently but also provide accurate and prompt responses.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Furthermore, Deskhero's Kanban board provided a visual overview of the ticket management process, making it easier for QuarryLift's support team to track and manage tickets.
Deskhero's REST API also allowed QuarryLift to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have revolutionized QuarryLift's ticket management system, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other relevant data to generate suggested replies. This not only improves the accuracy of responses but also reduces the time taken to respond to customer queries.
How does Deskhero's Kanban board help in ticket management?
Deskhero's Kanban board provides a visual overview of the ticket management process, making it easier to track and manage tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be easily integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of lifting and loading machines for use in the mining, quarrying and construction industries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
