BrightTech Lighting Solutions receives a high volume of customer inquiries daily, ranging from product specifications to installation instructions. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like manuals and policies to generate suggested replies.
The AI-powered system also enhances the search results within the platform. When a customer support agent searches for a specific issue, the AI system uses the embeddings to find the most relevant content, reducing the time spent searching for information and increasing the efficiency of the support team.
Furthermore, BrightTech utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI system always has the most recent and accurate data when generating suggested replies or enhancing search results.
By leveraging Deskhero's AI capabilities, BrightTech has seen significant improvements in their customer support process. The response time has been reduced by 30%, and the customer satisfaction rate has increased by 20%.
The company plans to continue using Deskhero to further improve their customer support process and explore other features of the platform, such as the kanban board and custom email domains.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like manuals and policies. It then uses this information to generate a suggested reply.
How does the AI system enhance search results?
When a customer support agent searches for a specific issue, the AI system uses the embeddings to find the most relevant content, reducing the time spent searching for information.
What improvements has BrightTech seen since implementing Deskhero?
Since implementing Deskhero, BrightTech has seen a 30% reduction in response time and a 20% increase in customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Lighting and Illumination Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
