RugTech Industries receives numerous customer queries daily regarding product specifications, maintenance, and troubleshooting. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
Deskhero's AI also enhances RugTech's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant and accurate search results, improving customer satisfaction.
RugTech also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data and generates new knowledge base articles, ensuring that customers always have access to the latest information.
With Deskhero's custom fields and structured data lists, RugTech can categorize and prioritize tickets effectively. This helps them allocate resources better and resolve customer issues faster.
Finally, RugTech uses Deskhero's REST API to integrate their existing systems with the platform, creating a seamless workflow and further enhancing their customer support.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This reduces the time spent on crafting responses and allows for quicker resolution of customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does RugTech keep their knowledge base updated?
RugTech uses Deskhero's website scraping feature to gather the latest information. The AI then analyzes this data and generates new knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of Machine-made Rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
